THE USEFUL PART
- Identify the complete product and the affected assembly.
- Describe what you observed without turning a symptom into a diagnosis.
- Confirm compatibility and the supported repair route before ordering.
Start with an identity card
A small broken component can interrupt an otherwise useful robot. The quickest looking replacement is not necessarily the correct one. Before searching by appearance, prepare a short record that lets the manufacturer or seller identify the exact product. This article proposes a support worksheet, not a repair procedure or evidence that a particular spare part is currently available.
Record the model, edition, regional package and any revision printed on the product or purchase record. Add the affected assembly, such as a wheel module or charging station, using the name in the manual. Keep serial numbers and purchase documents in the private support conversation rather than publishing them in a general community post.
Describe the symptom separately
Write what happened, when you first noticed it and whether the robot was performing an ordinary documented task. Include a clear exterior photograph if it helps show the issue. Do not open a powered device or dismantle an assembly just to obtain a more impressive support image. Follow the product’s instructions for stopping use and seeking assistance.
In a fictional example, a wheel no longer turns during an ordinary command. That observation does not establish whether the wheel, motor, connection or software is responsible. A useful request preserves the symptom and the circumstances. It does not begin by ordering a motor solely because that component seems likely to be involved.
Ask the support team to identify the part
Reachy Mini’s official troubleshooting page directs owners with broken or malfunctioning parts to after-sales support, with photos and purchase information, for assessment of the hardware issue and the repair or replacement route. That is a product-specific support process, not a promise that every issue is covered or every replacement is immediately in stock.
Ask for the part identifier, compatible revisions, included items and the instructions that apply to installation. If the seller offers an alternative, request an explicit compatibility statement for your configuration. Similar dimensions, a familiar connector or a marketplace photograph are useful clues, but they do not establish electrical or mechanical compatibility.
Compare the complete repair route
Separate the quoted part price from delivery, required service work and any additional components. Ask who is expected to perform the repair and what happens if the assessment changes after inspection. Record the answer and its date. An inexpensive loose component may be less useful than a supported assembly when you cannot safely install or verify it yourself.
Our proposed decision record has four outcomes: correct part confirmed, more information needed, service required or repair not currently supported. Leave the request in the appropriate state instead of treating silence as compatibility. If the robot is needed for a specific activity, record the interruption separately from any promised delivery estimate.
Keep the receipt with the configuration
When the supported repair is complete, keep the part reference, relevant instructions and the observed result together. Repeat only the checks the manufacturer recommends. A successful observation supports that repaired configuration; it is not proof of long-term reliability. Update the ownership-cost record with actual expenses rather than the first estimate.
Use the linked parts guide for planning a new project and this worksheet for an existing product issue. Source checked September 20, 2026. No robot was dismantled, repaired or tested for this article. Availability, compatibility and service terms must be confirmed for the actual product and location.